Frequently Asked Questions

1. Where are you located?: Riddle Manufacturing is located in Aldergrove, British Columbia, Canada just a short distance from the Canada/US border in Washington State, USA.
2. Where do you ship?: We can ship orders anywhere in the world. However, the majority of our orders are shipped within continental North America including Canada and the United States.
3. How are shipments made?: Our shipments are sent out by UPS or Freight. Please allow 2-3 weeks for direct delivery to your door.
4. What are shipping costs?: Shipping costs within USA are in addition to our pricing and is based on box sizes and weight.
5. How do I order?: We've made ordering easy. Simply view our online products, select the items you wish to purchase, and order via phone at our toll free number: 1-855-400-2088 8:00 AM - 4:30 PM pacific time.
6. What forms of payment do you accept?: We accept Visa, MasterCard, checks and money order. All orders are billed in US dollars.
7. Is there a guarantee in making my purchase online?: Yes! Our hardwood furniture is 100% guaranteed.
8. Do the bunk beds meet up to newest standards?: Yes! Our beds uphold mandatory safety requirements set out by the Consumer Products Safety Commission, Code of Federal Regulations Part 1513. If you would like a copy of these safety standards, contact us.

Buy a Bunk Bed from a reputable Manufacturer or Dealer, who will stand behind the product for the lifetime of the Bunk Bed. Determine if the Bunk Bed meets the mandatory requirements of Consumer Products Safety Commission, Code of Federal Regulations Part 1513. Determine whether the Bunk Bed has a label as required in 1513.5 Code of Federal Regulations. After your purchase of the Bunk Bed, install it properly and use it correctly.

Check for the following features when buying a Bunk Bed:

-	Any bed in which the underside of the foundation is over 30 inches from the floor must have guardrails on both sides and the wall side must be continuous.
-	Openings in the upper bunk must be no more than 3.5 inches to prevent entrapment of a child's head.
-	Openings in the lower bunk end structures must be less than 3.5 inches, or if larger must permit the free passage of both the child's torso and head. The larger opening must pas a 9 inch sphere.
-	The upper edge of the guardrails shall be no less than 5 inches above the surface of the maximum thickness mattress specified by the Manufacturer of the bed.
-	Bed ends must have the same 5 inch rule for at least 50% of the distance between the two end posts.
-	The mattress must be the proper size as shown on a label affixed to the bed. The mattress should be supported by strong slats, screwed into the side rails.
-	The bed should be made of strong durable materials with edges that are smooth and rounded. Shake the bed vigorously to be sure it is firm and stable.

Supervise safe use of Bunk Beds:

-	Children younger than 6 years should not use the upper bunk.
-	Do not allow horse play on the upper bunk.
-	Do not allow more than one person at a time on the upper bunk.
-	Always use a ladder (built-in or separate) to climb into the upper bunk.
-	Do not remove the Warning label which provides important safety information.